Hello and welcome to the Life Resources Online Shop.
Our Terms and Conditions, delivery methods and times, and service, are all affected by us being a small business. We appreciate your understanding of the challenges of operating our business, and your support in making it viable. At the same time, we want to be fully business-like in being responsible for our 'contract' with you - our valued customer. Most of the language below is legalistic. (For legal reasons we need something like this on our website). If you have a question please do contact us.
Terms and conditions for the supply of goods through Life Resources Online Shop: www.life-resources-shop.com
1 The contract between us
We must receive payment of the whole of the price for the goods that you
order before your order can be accepted. Once payment has been received
by us we will confirm that your order has been accepted by sending an
email to you at the email address you provide in your order form. Our
acceptance of your order brings into existence a legally binding
contract between us.
2 Our right to refuse your order
2.1 We reserve the right to refuse to accept your order for any
reason including, without limitation and whether or not payment has been
received by us, if:
2.1.1 we have insufficient stock to deliver the goods you have ordered;
2.1.2 we do not deliver to your area; or
2.1.3 one or more of the goods you ordered was listed at an incorrect
price due to a typographical error or an error in the pricing
information received by us from our suppliers.
2.2 If we do refuse your order we will notify you by e-mail and will
re-credit to your account any sum deducted by us from your credit card
as soon as possible but in any event within 30 days of your order. We
will not be obliged to offer any additional compensation for
disappointment suffered.
3 Price
3.1 The prices payable for goods that you order are as set out in our website.
3.2 You may be required to pay extra for delivery and it might not be
possible for us to deliver to some locations. Our delivery charges are
visible before you finalise your order.
4 Right for you to cancel your contract
4.1 You may cancel your contract with us for the goods you order
at any time up to the end of the seventh working day from the day after
the date you receive the ordered goods. You do not need to give us any
reason for canceling your contract nor will you have to pay any penalty.
4.2 To cancel your contract you must notify us in writing.
4.3 If you have received the goods before you cancel your contract then
you must send the goods back to our contact address at your own cost and
risk. If you cancel your contract but we have already processed the
goods for delivery you must not unpack the goods when they are received
by you and you must send the goods back to us at our contact address at
your own cost and risk as soon as possible.
4.4 Once you have notified us that you are canceling your contract, any
sum debited to us from your credit card will be re-credited to your
account as soon as possible and in any event within 30 days of your
order.
4.5 If you cancel the contract but do not return the goods to us in the
condition they were in when delivered to you or do not pay the costs of
delivery, we shall be entitled to deduct the direct costs of recovering
the goods from the amount to be re-credited to you.
5 Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3 You will become the owner of the goods you have ordered when they
have been delivered to you. Once goods have been delivered to you they
will be held at your own risk and we will not be liable for their loss
or destruction.
6 Liability
6.1 If the goods we deliver are not what you ordered or are
damaged or defective or the delivery is of an incorrect quantity, then
(except where you are dealing as a consumer within the meaning of the
Unfair Contract Terms Act 1977) we shall have no liability to you unless
you notify us in writing at our contact address of the problem within
10 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 30 days of the
date on which you ordered them, then (except where you are dealing as a
consumer) we shall have no liability to you unless you notify us in
writing at our contact address of the problem within 40 days of the date
on which you ordered the goods.
If you notify a problem to us under this condition then at your option we will either:
6.2.1 make good any shortage or non-delivery;
6.2.2 replace or repair any goods that are damaged or defective; or
6.2.3 refund to you the amount paid by you for the goods in question in whatever way we choose.
and (except where you are dealing as a consumer) we shall have no further liability to you.
6.3 Save as precluded by law and except where you are dealing as a
consumer, we will not be liable to you for any indirect or consequential
loss, damage or expenses (including loss of profits, business or
goodwill) howsoever arising out of any problem you notify to us under
this condition and we shall have no liability to pay any money to you by
way of compensation other than to refund to you the amount paid by you
for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and
legislation, including obtaining all necessary customs, import or other
permits to purchase goods from our site. The importation or exportation
of certain of our goods to you may be prohibited by certain national
laws. We make no representation and accept no liability in respect of
the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions
is intended to limit any rights you might have as a consumer under
applicable local law or other statutory rights that may not be excluded
nor in any way to exclude or limit our liability to you for any death or
personal injury resulting from our negligence.
7 Notices
Unless otherwise expressly stated in these terms and conditions,
all notices from you to us must be in writing and sent to our contact
address at Life Resources Shop, Oxford, UK (address available on enquiry), and
all notices from us to you will be displayed on our website from time to
time.
8 Events beyond our control
We shall have no liability to you for any failure to deliver
goods you have ordered or any delay in doing so or for any damage or
defect to goods delivered that is caused by any event or circumstance
beyond our reasonable control including, without limitation, strikes,
lock-outs and other industrial disputes, breakdown of systems or network
access, flood, fire, explosion or accident.
9 Invalidity
If any part of these terms and conditions is unenforceable
(including any provision in which we exclude our liability to you) the
enforceability of any other part of these conditions will not be
affected to the extent that they are capable of continuing in force
without the unenforceable term or condition.
10 Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
11 Third party rights
Except for our directors, employees or
representatives, a person who is not a party to this agreement has no
right under the UK Contracts (Rights of Third Parties) Act 1999 to
enforce any term of this agreement but this does not affect any right or
remedy of a third party that exists or is available apart from that
Act.
12 Governing law
The contract between us shall be governed by and interpreted in
accordance with English law and the English courts shall have
jurisdiction to resolve any disputes between us.
13 Entire agreement
These terms and conditions, together with our current website
prices, delivery details, contact details and privacy policy, set out
the whole of our agreement relating to the supply of the goods to you by
us and except where you are dealing as a consumer:
13.1 Nothing said by any sales person on our behalf should be understood
as a variation of these terms and conditions or as an authorised
representation about the nature or quality of any goods offered for sale
by us; and,
13.2 Save for fraud or fraudulent misrepresentation, we shall have no
liability for any such representation being untrue or misleading.
CONTACT LIFE RESOURCES
+44 (0)1865 865008
admin(at)life-resources-shop.com